The user can return a purchased product within 14 days from the date of purchase with an attached receipt or bank statement. The return condition is the product:
- not used
- be in intact packaging
- to be with the manufacturer's labels certifying that it is the original product
- stated reason for complaint
Return shipping costs are at the expense of the User. The money for the returned product, minus bank and transport costs for delivery, is refunded within 3 to 5 days from the date of receipt of the product back to Beauty Innovation and the return conditions are met.

The right of return or exchange does not apply to products or devices related to personal hygiene, according to Art. 57, item 5 of the Consumer protection Law:
- for the delivery of goods or services, the price of which depends on the fluctuations of the financial market, which cannot be controlled by the merchant and which may occur during the period for exercising the right of refusal;
- for the delivery of goods made to the order of the user or according to his individual requirements;
- for the delivery of goods which, due to their nature, may deteriorate in quality or have a short shelf life;
- for the delivery of sealed goods that have been unsealed after their delivery and cannot be returned for hygiene or health protection reasons;
- for the delivery of goods which, after being delivered and due to their nature, have been mixed with other goods from which they cannot be separated;
Contact for complaints: office@aboutyourhair.eu